Complaints Policy

Here at Oxford Hormone Clinic we really care about the quality of service our customers receive.

Should you have anything less than a great experience, we want to know about it.

Feedback is useful for us to improve the service we offer and for audit purposes.

As part of our CQC registration we have a full complaints policy.

We hope to be able to deal with any problems as quickly and smoothly as possible, the vast majority of issues are best resolved as soon as possible and in person.

Please email any queries to or, pick up the phone and speak directly to one of the team who would be happy to help.

Alternatively, more formal complaints can be sent in writing to the above email address.

In the unlikely event that we are not able to resolve your complaint/ query, we can direct it to the parliamentary and health service ombudsman for further investigation.